System Troubleshooting
- Basic Troubleshooting StepsOverview In the event that you or your users encounter an unexpected issue, or observe a behavior that appears to not be normal, please follow the below procedures. Performance of our players and the Sardius Control Panel vary by browser. To see how your preferred browser rates, review this article…
- Recommended BrowsersNot all browsers work the same way. These are our recommended browsers for using Sardius Players and the Sardius Control Panel.
- Watch Folder TroubleshootingOverview Sardius provides each client access to different Watch Folder providers to upload and process assets that are larger than 1GB. This article will contain some basic troubleshooting and best practices. Characters to Avoid in File Names Due to the nature of our watch folders, we recommend…