Navigating Viewers Using Filters

1.  Filter by specific Viewer Segments 

To filter by Viewer Segment, click on the carrot to see the Search filter and available Viewer Segment options. This will show all Viewer Segments you’ve created in the account. Select the Viewer Segment from the options listed or use the Search field to type in the name of the Viewer Segment that you want to see the list of Viewers for.

Filter by Viewer Status

Once you’ve selected your Viewer Segment, be sure to use the Viewer Status filter to isolate whether you want to see ALL Viewers (default), Active or Deactivated Viewers. 

Active Viewers- those Viewers who have current access to a channel. 

Deactivated Viewers- those Viewers who have an existing Viewer Account but whose account has been deactivated, thereby revoking access to all Viewer Segments. 

Advanced Filters

If you are a query wizard and want to use the Advanced filters, you can query based on conditional statements. 

Once you’ve isolated the Viewer Segment(s) you want to see, you can search for an individual Viewer. 

Searching for Individual Viewers

You can search for individual Viewers by:

• Email
• First Name
• Last Name
• External ID- the ID assigned to a specific user by another (non-Sardius) registration system. Primarily seen with custom integrations. 
• External Token-  the token authorization assigned by another (non-Sardius) registration system. Primarily seen with External Token integrations. 
• External Event ID- the ID assigned to an event when another (non-Sardius) registration system is used.Primarily seen with custom integrations.
• User ID- an identification number Sardius assigns to a user when a Viewer is created.

For information on the content found in an individual Viewer’s account, visit the Individual Viewer Information article.