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YouTube Troubleshooting (RTMP Output)

This guide will aid you with the most common scenarios when streaming to YouTube using our YouTube RTMP Connectors. 
 
If you are needing help with the YouTube API Output, please see the troubleshooting article for the YouTube API.

 

Before Troubleshooting, Do This...

As you troubleshoot, make sure you have in your web browser: 
  1. One window/tab open to the Sardius Control Panel
  2. A separate window/tab open to YouTube’s Creator Studio

 

Disclaimer:  This article is designed specifically for clients using Sardius Stream to deliver their stream to YouTube. If you are NOT using Sardius Stream, we recommend verifying that your encoder has the proper Stream key from your organization's YouTube account.

 

To aid you in your troubleshooting, please select from the following options:

 

Monitor your stream's health

If you are experiencing connection or quality issues with your YouTube stream, we recommend that you first begin at YouTube. The Sardius Control Panel makes it easy to send your stream to YouTube. However, the best place to monitor your YouTube stream is within YouTube's own control room. 

 

To access your live stream's control room on YouTube, make sure that you are:

1. Signed into YouTube with the Channel/Account you are streaming to, and

2. Viewing the live stream as a user on YouTube. 

 

When you are viewing this live stream, you can click on the "Analytics" button to enter the Control Room for that event.

 

 

You can also locate your stream's control room by locating the "Go live" function on any YouTube page.

 

 

 

3. In your Control Room, click on the tab that says "Stream Health." YouTube will share health information from the moment you open the page. It will not show information or warnings that may have been present prior to you accessing the page. 

 

4. As the live stream is broadcast, monitor this page for any important notices or warnings. The preview window will let you know when the connection is lost, or if the bitrate changes for any reason. 

 

Note: YouTube has specific recommended encoder settings per resolution and bitrate. Those recommendations can be found here: YouTube's Recommended Settings

 

Verify your Event was set up to stream to YouTube

Access your Channel and navigate to the Event Calendar. Above your calendar, you can see the Live Event Manager. 
Under the “Streaming outputs” section, you will see all of the outputs that were set up with your current live event. You can hover your cursor over each of the outputs to see the name of the output.
  1. If you see your YouTube Output, proceed to Verify your Output below.
  2. If you do NOT see your YouTube Output, proceed to Create a New Output below.

 

Verify your RTMP Output is sending out a stream

If your default stream settings or if your Event was previously set up to deliver your stream to YouTube, you can check if Sardius Stream is currently sending your feed to YouTube by taking a look at the Live Event Manager on your Channel’s Event Calendar.
Locate your YouTube output under the “Streaming outputs” section. When your mouse hovers over the icons, the Output’s name will appear.

 

The Output is Offline

If the output is offline, you can click on that output and select “Start stream on output” to start sending YouTube your stream.
Go to your window that is open to YouTube Creator Studio. Wait a few seconds to see if the preview window detects your stream feed. 
  1. If your feed appears, you can complete the process through YouTube Creator Studio to go live.
  2. If your feed doesn’t appear, advance to Create a New RTMP Output below.

 

The Output is Live

If the output is Live (online), but YouTube is not seeing the feed, it is possible the connection with YouTube was not properly established. 
Click on the Output icon. A modal will pop up, and you can click “Stop stream on output.” This will stop the Output and allow you to restart the stream.
 
Once the Output is offline, click on the output again and select “Start stream on output” to try sending YouTube your stream again.

 

Go to your window that is open to YouTube Creator Studio. Wait a few seconds to see if the preview window detects your stream feed. 
  1. If your feed appears, you can complete the process through YouTube Creator Studio to go live.
  2. If your feed doesn’t appear, advance to Create a New RTMP Output below.

 

Add an Existing RTMP Output to Your Live Event

In the Live Event Manager, click on the + button beside your streaming outputs.

 

 

In the Output setup modal, select the output(s) you wish to add to your live event. When you have selected all of your outputs, click "Add"

 

 

Once you have added the new input, the Live Event Manager will automatically establish a connection with YouTube and start sending them their stream.

 

Go to your window with YouTube's Control Room page open and verify that your stream has arrived. It may take a few seconds for the connection to be established. Once you see your stream, you can finish the process through YouTube to officially stream your event there.

 

Create a New RTMP Output for Your Live Event

From the YouTube Creator Studio, copy both the Stream key and Stream URL into a text document, such as Notes (Mac) or Notepad (Windows). 

 

Return to the Sardius Control Panel and locate the Live Event Manager in your Channel’s Event Calendar. Click on the + button beside your streaming outputs.

 

In the Output setup modal, enter the RTMP Stream key and Stream URL that YouTube provided to you. Verify both items are correct, and click “Add.”

 

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Once you have added the new input, the Live Event Manager will automatically establish a connection with YouTube and start sending them their stream.
 
Go to your window with YouTube Creator Studio open and verify that your stream has arrived. It may take a few seconds for the connection to be established. Once you see your stream, you can finish the “Go Live” process through YouTube Creator Studio to officially stream your event on YouTube.
 

Note: If you just completed the steps for creating a new output for your live event, these settings will only be applied to the current event. To make sure that YouTube will work for future events, you will need to change the configuration of your original YouTube output. To do so, follow the directions in this article here.

 

Still not working?

If you have completed the above processes, and you have not found a resolution, please contact Sardius Support for further assistance.