--- title: "Updating your Viewer Settings" url: "https://support.sardius.media/knowledge-base/updating-your-viewer-settings" category: "Viewers" updated: 2026-08-20 summary: "Learn how to update your Viewer Settings for your account." --- # Updating your Viewer Settings **Video** > **Transcript:** In this video, we will demonstrate how to manage Viewer Accounts. Viewer accounts may be needed in order to access a Sardius Channel that is using a layer of authentication. To access Viewers on your account, click on Viewers under the Experiences section in the sidebar. This will take you to a full list of Viewers that have been added to your account. On the main screen, you can use the filters to find a specific viewer. If you have multiple Viewer Segments, you can filter by selected segments. And you can filter according to a viewer's status. When a viewer is selected, you can see their full profile. Here you can manage their Name, Location information, and what Viewer Segments they are a part of. We can also change the viewer's password, which is handy for troubleshooting or viewer support situations. You can also create a magic link for the Viewer. Magic links can be shared with a viewer to instantly allow them access to a Sardius Channel, or it can also be used by you or your team to log in as that viewer to troubleshoot a situation they are seeing. Under Email History, we can see any emails that are sent to the viewer from the Sardius Channel. This is typically used for events that use Sardius Ticketing and Registration. Under Media History, we can see the Viewer's watch history on the channel during a specified period of time. This will include details about their session, or sessions, what videos they watched, where that viewer watched from, and a detailed Media Session history. Under Transaction History, we can see the Viewer's transaction history if they purchased a ticket or used a coupon via Sardius Registration. Finally, under Active Sessions, we can see all locations where that viewer is currently logged in. If you are restricting active sessions on your channel, you can revoke different sessions and force the Viewer to log back in. That's it! You can now manage Viewers in your Sardius Account. Thank you for watching, and we'll see you in the next video! Thank you for watching and we'll see you in the next video. The following can be updated on the Viewer Settings of an Account: - _Active Viewer Sessions_- sets the limit of active sessions an individual user can have - _Viewer Segments_- allows you to customize your audience’s viewing experience To **update your Viewer Settings**, access the cog wheel to the right of your Account Name at the top of the screen and click on Viewer Settings in the Dropdown.  ![Screen Shot 2022-11-04 at 2.35.03 PM.png](https://support.sardius.media/kb-media/d6a9a98e77cd8a81.png) ### Active Viewer Sessions The Active Viewer Sessions setting allows you to set a limit of active sessions per Viewer. _This setting must be enforced per channel, when updated._  Implementing a limit on active sessions could help prevent link-sharing during paid events but may not be applicable if your account primarily hosts free content/events. To update the restriction level, use the dropdown menu and “Update Viewer Settings” after making your selection.  ![Screen Shot 2022-11-01 at 3.31.40 PM.png](https://support.sardius.media/kb-media/195af64741cfd93e.png) ![Screen Shot 2022-11-01 at 3.29.07 PM.png](https://support.sardius.media/kb-media/b1d1200bcd45e8ca.png) If a session limit is set on an account and a user reaches that limit, they would see a message indicating that they need to disconnect from one of their active sessions in order to continue to the channel. ![Screen Shot 2022-11-01 at 2.48.31 PM.png](https://support.sardius.media/kb-media/c42456c3d37f1c89.jpeg) > **Tip:** Helpful Tip:  The most common setting for a limit is 2 sessions. _This allows a single user to access the channel using 2 different sessions (ie. 2 browser tabs can be open on the same or different devices)._ #### **Enabling Active Session limit on a channel** Once you have set a general account limit in the Active Viewer Session area, in order to enforce it you will need to enable it on each channel where it should be applicable.   To do so, access the specific Channel you have created where you want it enabled from the Experiences section in the left toolbar (Reference _How to Create a Channel_) ![Screen Shot 2022-11-04 at 2.36.20 PM.png](https://support.sardius.media/kb-media/1ab23bc2ce4a7c46.png) Click on the calendar icon to enter the area where you can Customize your Channel. Then click Customize Channel to access your desired Viewer Segment.  ![Screen Shot 2022-11-04 at 2.47.21 PM.png](https://support.sardius.media/kb-media/81f4aeb7283ed482.png) ![Screen Shot 2022-11-01 at 3.08.29 PM.png](https://support.sardius.media/kb-media/c1dd0b23512dd49c.png) Once inside your desired Viewer Segment, access the Layout Features/Common Settings. Toggle on Enable Active Sessions to enforce the Active Viewers Sessions limit you have set on your Account.  ![Screen Shot 2022-11-04 at 2.48.48 PM.png](https://support.sardius.media/kb-media/6722fc7c01ca6373.png) > **Tip:** **Helpful Tip:** Toggling this on- even if there are no restrictions on an account- allows for the collection of individual statistical data that can be found later in a Viewer’s individual account, such as what a Viewer specifically watched. ### Viewer Segments Viewer segments are used to create a more customized experience for your Viewing audience. Each layout used on a channel needs a specific Viewer Segment attached to it, therefore Viewer Segments often reflect the name of a church satellite location, event name, or customized experience.  > **Tip:** [**Click here for more information on Viewer Segments**](https://support.sardius.media/knowledge-base/viewer-segments?hs_preview=GPTkFcDr-170310656437)