---
title: "Makito Decoder Troubleshooting"
url: "https://support.sardius.media/knowledge-base/makito-decoder-troubleshooting"
category: "Makito Decoder"
updated: 2026-08-20
summary: "Try these steps if you are not seeing an active SRT connection and feed between your encoder/decoder."
---

# Makito Decoder Troubleshooting

If you are not seeing an active SRT connection and feed between your encoder/decoder, try the following:

- Verify your passphrase and encryption levels are the same
- Verify your listener’s address
- Verify your listener’s port
- Verify that the firewall forwarding rule (if used) is correct
- Make sure that your encoder has an active video/audio signal
- Make sure that your frame rate and resolution is compatible with your encoder
- Verify that the output(s) were started on all ends
- Make sure your encoder is using a codec that is compatible with your decoder