Exporting Chat Data
Updated
Our interactive Chat feature has an export function that allows you to download any Chat experience from a specific channel via a CSV report. The exported reports will contain raw data such as:
- Total Sentiment (emoji) reactions, including who posted specific reactions
- Record of specific messages that were posted, including who posted and when
- Poll responses and totals
- Direct Message logs
To export Chat data from a specific Channel:
1. Locate your desired Channel under the Experiences section in the left sidebar.
2. At the bottom of that channel's card, select the Cog Wheel to access that Channel's settings.
3. Click on Channel Settings on the left sidebar.
4. Click on the Chat Rooms tab on the top of the screen.
5. Click on the Title of the Chat Room
6. Click on Export Chat Data
7. From here, you will need to:
- Give your export a name
- Select a specific Event from the dropdown menu, OR
- Select a Date/Time range to export a larger amount of data from the designated Chat Room
8. Once you've made your selections, click on the Create Export button. This will produce all available files from Chat (including Chat/DMs/Poll results/Poll details, etc).
9. Scroll down to the Previous Exports section and you will see your new Export generated there.
10. You can download each portion of the Chat data by clicking on the respective button. For instance, to view all of the poll responses, click on the "Response Poll" button.
