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Chat Settings (Turnkey)

Activate viewer engagement by setting up your Chat features (message reactions, character limit, banned words, etc.)

 

 

Chat Settings
To begin, click on Chat Settings to begin setting up your Chat feature

 

 

 

Enable Chat: enabling the Chat feature gives viewers the ability to utilize chat and participate in watch parties

 

 

  • Note: Chat is always stationary, to the right of the Player. Chat is closeable by viewers
  • Helpful Tip: Moderation of Chat is always recommended
 
Load Previous Messages: enabling this feature displays previous chat messages when Chat first loads on the page 
 
Toggle Chat Name: this gives user’s the ability to change to change their chat name

 

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Show Chat: this gives the user the ability to toggle visibility of the Chat Section

 

Helpful Tip: Even if this is enabled, you must ensure that the option to show the Sidebar is set to “Live” or Chat will not appear on your site as desired.

 
Show Q&A: this gives toggle visibility of Question and Answer section. This is generally disabled 

 

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Show Moderators : toggle visibility of Moderator tab before a direct message is sent 
  • Direct Messaging: Allow Viewers to initiate direct messaging with the Moderation Team. This option ensures the Moderator toggle is always visible in Chat (must turn this toggle ON to enable this option)
  • If the toggle is off, only allow Moderators to initiate direct messaging with the Moderation Team. This option ensures the Moderator toggle appears once a Direct Messaging has been initiated (for this option, ensure the toggle is OFF)

 

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  • Once Enabled, there will be an additional field display under the Chat Tab Button (see #8 below). This will enable you to update the text on the Moderator Tab Button 

 

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Allow Advanced:  Enabling this feature allows users to use basic styling on messages
 
Continue Customizing Your Settings

Chat Tab Button Text : Enables you to customize the Chat Tab button text by entering custom text

 

Q&A Button Text: Allows you to customize the Q&A button text by entering custom text (example: if you change the name of the Q&A room to Prayer for prayer requests)

 

Moderator Tab Button Text: Enables you to customize the button text (example: if you change the name of Moderator to Host)
 
Character Limit: Enables you to set the character limit in Chat. You can also set this to 0 to disable the limit
 
Time Between Messages: Set the millisecond time between messages sent by users. If you would like to disable this feature, select 0
 
 
Reactions : This is a fun way for your audience to engage. You are able to set the default reactions that viewers will use

 

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To Add Emoji’s : 
  • Mac: Control + Command + Space
  • Windows: Windows logo key + .
 
Additional Banned Words: You are able to list words that will not be displayed during chat conversations. To add words, simply type the word and select enter. You will see the word populate in the list 

 

 

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Helpful Tip: Chat has a built-in language filter that does not allow profanity within Chat. This section gives you the ability to add additional words to be filtered

 
Moderator Image : Customize this by uploading an image to be displayed as the Chat Icon for Moderators

 

 

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Helpful Tip: Recommend adding the event or company logo to be displayed by your Moderators names

 
Welcome Notification Enabled : by enabling this feature, users will see a notification message when they enter the Chat room for the first time
 
By enabling this feature, you will be able to customize the settings:

 

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Welcome Notification Message : customize the welcome notification message by adding your custom text
 
Animation Type: choose a type of animation for the toast (pop up) notification message. The options include:
  • Slide
  • Fade
  • Pop
  • Rotate
Animation Duration: this enables you to se how long the animation should take (use milliseconds)
 
Toast Notification Delay: you are able to add a delay when users enters chat to when the toast notification appears (use milliseconds)
 
Readable Duration: set how long the toast notification should be displayed between enter and exit animations (use milliseconds)
 
Toast Notification Close on Click: when enabled, the toast is immediately removed on click 

 

Event Ending Notification

Event End Warning: set the number of seconds before the end of event to display an event ending chat warning message. To disable this feature, set it to 0 

 

 
Event End Text: customize your chat text notifying attendees that chat is closing. Click on the field to make your changes. This text will be displayed with the countdown

 

Select the color of your Event End notification banner by clicking on the color icon and selecting your preferred color

 

 

 

Click Update to save your changes