Sardius MediaSupport

Chat Moderation with Prayer Moderation

Updated

Best Practices for Prayer Moderation

Prior to the event:

  • Verify your access & familiarize yourself with the Admin Moderation area in the Sardius Control Panel prior to the event. You may receive training materials or a live demo prior to the event.
  • Contact your event team if you are unsure about the event schedule or have questions about expectations of the Moderation team

During the event:

  • Following the guidance of the event team, respond to individual private prayer requests. 

After the event:

  • Provide feedback to the event team (What went well? Did you feel adequately prepared? Was anything confusing or unexpected? How was your overall experience as a Prayer Moderator? What did you learn that could better prepare Prayer Moderation teams for future events?)

What Prayer Moderators can do in the Admin Moderation Panel:

  • Add Hyperlinks to messages
  • Answer an individual’s prayer request
  • React to specific messages
  • Edit a message after it’s been sent
  • Delete messages
  • Make messages public

General info about the Q&A (Prayer) Room: 

  • Answers are linked directly to Questions in the Q&A room
  • Messages typed directly into the Q&A room all remain private messages- unless made public by a Moderator (The intention is that messages are never made public, as this is to be a room for private prayer requests)
  • Chat users have the option to send messages anonymously in the Q&A room

How to access the Admin Moderation Panel

Once you have been added as a Moderator for your event, you will receive an e-mail from Sardius Control Panel inviting you to create your log-in credentials. 

  1. Go to https://cp.sardius.media/auth/login
  2. Use the e-mail address you received the invitation at as your Username & create a Password

chatModLogin

The direct access link sent from Sardius Media is only active for 72 hours, so please be sure to log-in during the designated window of time. If you miss that window, you will need to access the site above and use the “Forgot Password” link to gain access. 

Accessing the Question & Answer (Prayer) Room 

Moderators can access the Q&A (Prayer Room) from the main Chat window. 

Once you have logged in, from the left sidebar, click on Sites and navigate to your event site. 

chatModLocation

On the bottom of your event site, you will see the CHAT icon, depicted by the chat bubble.

Click on the Moderate Chat icon.

If you get a message indicating that “There is no live event. Messages will use the next event in the Calendar,” click OKAY. This message appears when there is no live stream occurring when you enter Chat.  

Once you enter Chat, you will have the option to change how your name displays within Chat.

chatModName

If you want to change how your name appears (ie. show your First Name only), use the Display Name Override field to do so. If a tag has been added based on your event role, it will display after your name in the Chat area as shown in the image here.

There are two primary areas accessible from the Sardius Control Panel Moderation area:

  1. Chat Room(s): designated as “Everyone” in the left toolbar.
    1. This includes Chat Watch Party rooms. Please reference the area below about Watch Parties for more info. 
    2. If you are a Chat Moderator, you will access your room here. 
  2. Question & Answer (Prayer Room): designated as “Question & Answer”. 
    1. If you are a Prayer Moderator, you will access the Prayer room here. 

chatModRoom

Also seen in the left toolbar:

  • Direct Messages: Chat has a direct messaging feature. Private direct messaging between Chat users and the Chat Moderation team is done in this alternate window.
    • The Q&A (Prayer) room functions as its own direct messaging room between Viewers and the Prayer Moderation team during this event.
    • NOTE: The Moderators Direct Messages room here will be a combined room for Chat Moderators & Prayer Moderators working within the same Watch Party. 
  • All Viewers: Lists Viewers who have landed on the Watch Page within the last 12 hrs. This list does not live update, but will refresh when the page is loaded again (aka when a Moderator refreshes their screen). 
  • Helpful Tip: If a user is using a “screen name” option set for the event, this section will display their screen name, rather than the name they registered for the event with. 
  • Muted Viewers: Lists Viewers that Moderators have restricted engagement of by “muting” them
  • Reaction Counter: Tracks the number of reactions occurring in the main Chat room reactions counter

Watch Parties

If your event has Watch Parties, you will first need to access the designated room before going to the Q&A (Prayer) Room to Moderate in your assigned area.

Access your assigned room by finding it in the dropdown menu at the top of the Moderation area. 

chatModSelectRoom

General Q&A Features

The following Chat features are available in the Q&A (Prayer) room for both the Chat audience as well as the Moderation team. 

Reactions

One of the ways we can help event audiences feel more connected, is by creating opportunities for them to express their general sentiment or react to other attendees’ chat engagement. 

Both event attendees and Moderators can react to individual chat messages.

How reactions appear in Chat:

  • When you react to someone’s message, your reaction will appear in color with a blue box around it
  • When someone else reacts to their message, the reaction becomes colored

chatModReactions

Hyperlinking Messages

Moderators have the ability to post hyperlink messages. If a URL is posted by a Moderator, it will appear as a hyperlink to event attendees. 

Any URLs posted by Chat members who are not part of the Moderation team will not be hyperlinked. This is an additional filter our system provides to help Moderators keep chat information targeted and appropriate, as determined by the Moderation team.

Prayer Moderation

Chat Moderation primarily occurs in the Question & Answer area, which is the room we are repurposing for Prayer requests during the event. 

prayer1

Chat users can send Questions that show their user name or they may send them anonymously in the Q&A room.

Basic Prayer Moderation Features

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              Delete                Make the Question                Answer the Question         Edit 

                                                  Public                                (Prayer Request)

Deleting Comments

If you find you need to delete a comment, use the trash can icon to do so. 

chatModDelete

Make Public

If you make a private comment, public- there is no option to reverse the action. Therefore, if this accidentally happens, we recommend deleting the comment. 

Answer (the Prayer Request)

To answer a prayer request/message, highlight the message from the list and click on “Answer”

prayer3

prayer4

A modal will appear with some options for formatting your reply.

Please note that any URL sent to a Viewer will appear as a clickable hyperlink to them.

Click on “Send Answer” to post your answer

prayer5

On the Event Site, the message appears as follows to the Chat user

prayer6

Edit Feature

prayer7

If you would like to edit a sent message, simply hover over the message and click the pencil icon. 

A modal will appear that allows you to edit your message. 

Don’t forget to update the message when finished.

prayer8

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