--- title: "2-8. Manage Your Chatroom" url: "https://support.sardius.media/knowledge-base/2-8-manage-your-chatroom" category: "Intermediate Features (Level 2)" updated: 2026-08-20 summary: "In this episode of our Onboarding Tutorials, you will learn how to moderate a Chat Room connected to a Sardius channel. We'll review all of the different abilities and features available to your moderators and take you on a tour of our system." --- # 2-8. Manage Your Chatroom **Video** > **Transcript:** Welcome back to our onboarding video series. In this video, we're going to demonstrate how to manage a live chat experience for your event. The features demonstrated in this video will only apply to channels where a chat room has been enabled during a live event. Let's start by accessing your channel’s chat moderation area. To do this, you can hover over the bottom of the card and click the Moderate Chat icon. Let's take a quick tour of the chat moderation area. At the top, you can select the specific chat room to moderate, but only if your channel has more than one chat room. For instance, if your channel is configured to host breakout sessions or watch parties, you'll be able to select between those views here. If there are no additional rooms, then this area will be blank. To the right, you'll see a player preview area so you can watch the stream along with your viewers. Below that is the polls area where your moderators can manage polls for your audience. At the top of the left side, there is a section to set a display name for yourself. For instance, my name is Andrew, but I'd rather be seen as Andy so I can enter that here. Below this are the available rooms. First we have the main room called Everyone. Below that is the Question and Answer room. And then you will have Direct Messages. Users in your chat cannot direct message each other, but they can direct message moderators. if a user does message a moderator, all moderators will be able to see those messages and respond to them appropriately. Below this, you can see a list of All Viewers, a list of Muted Viewers, and a Reaction Counter, which tracks the usage of emojis and reactions during an event. Finally, in the middle, we have the chat experience itself. So let's talk real quick about some of the things moderators can do. Chat moderators can pin a message to the top of the chat room. It will remain there until it is unpinned. The pin message will not move, especially as the chat room fills up and scrolls past. Only one message can be pinned at a time. Moderators can post hyperlinks in the chat. This is helpful if the moderators want to direct chat users to additional resources, websites or survey forms. Users themselves cannot share hyperlinks due to how our system filters chat messages. Moderators can reply directly to an individual's message by clicking the reply to message button. Once you click reply, the original message and the reply will show separately in chat. Once a message has been sent, moderators and chat users can select from the available emoji and reaction icons to react to the message. These icons are black and white when they haven't been selected, and if an emoji has been selected by you, a blue box will appear around the icon, which itself is now colored. If an emoji was selected by others, the icon becomes colored. Moderators can use the @ symbol followed by a user's name, to directly get that user's attention. The viewer who is tagged will see their name highlighted in blue. Moderators will be able to edit a message they've sent by hovering over the message and clicking the edit icon. Moderators can hover over a message and select the trash can icon to delete any message that was sent, including messages from other moderators. As mentioned earlier, chat users cannot direct message other chat users, but users can message moderators and moderators can message individual users. For the user, once a direct message is started, they can see a moderators tab at the top of their chat window. For the moderators, they will be able to see this direct message in the left sidebar of the chat moderation area. To message a user hover over their comment, click direct message and it opens. A red notification will appear when a new message is received. If your chat room has the Q\&A tab enabled in your channel settings, you can turn any comment or message into a question. To do this, hover over the message and click the question mark icon. The message will then be displayed in the Q\&A room, along with an opportunity to answer that question. Moderators can mute viewers who are detracting from the overall event experience or otherwise being inappropriate. To silence the viewer, hover over one of their messages and select the mute user icon. To unmute, simply hover over their comment and click the checkmark next to their name. While muted, only moderators can see their messages and direct message the muted user. When muted, you will see the viewer's name in the muted users section of the moderation sidebar. When a viewer is muted, they can still continue to send messages, but these will not be visible in the public chat window for all users. Only moderators will still be able to see any comments that that muted viewer makes. Congratulations. You are now ready to manage your chat room during a live event. We do have some additional information on best practices for your chat, which we have linked on this page. We'll see you in the next video. In this episode of our Onboarding Tutorials, you will learn how to moderate a Chat Room connected to a Sardius channel. We'll review all of the different abilities and features available to your moderators and take you on a tour of our system. **Onboarding Video Series (Level 2)**   - **Next Video: [Add Registration/Authentication to Your Channel](https://support.sardius.media/knowledge-base/2-7-add-registration/authentication-to-a-channel)** - _Previous Video:_ **[Overview of the Collection Layout](https://support.sardius.media/knowledge-base/2-6-overview-of-the-collection-layout)**